Shipping Policy
Order Processing
Upon order confirmation and payment completion, we will process and prepare your shipment within 3 business days. Orders placed over the weekend will be processed on the next business day.
Shipping Duration
Shipping times range from 5 to 15 days depending on the chosen method and destination. External factors like holidays and weather conditions may impact delivery timelines.
Logistics Partners
We primarily utilize DHL and FedEx for international express deliveries. Other reputable logistics partners may also be engaged to ensure timely order fulfillment.
Free Shipping
We offer free shipping at the time of your settlement. Please feel free to shop.
Tracking Details
Once your order ships, you'll receive a tracking number for real-time package monitoring. Use the provided link or visit the logistics company's official website to track your shipment.
Important Points
Verify your shipping address for accuracy to avoid delays.
Specify any specific delivery requirements during order placement or contact our customer service team.
For remote regions or unique destinations, shipping times may differ; reach out to our customer service for clarifications.
Import taxes and duties may apply in your country,buyers are responsible for these charges.
Shipping Concerns
Delayed Delivery: Unforeseen events can occasionally cause delays (e.g., supplier issues, logistical challenges, inclement weather).
Lost or Stolen Package
Verify Order Details: Ensure correct order number, shipping address and contact information.
Check Email for Notification: Look for a shipping notification containing your tracking number and logistics company details.
Track Your Package
Monitor package status on our site or the logistics company's platform using the tracking number.
If updates are lacking, seek assistance from the logistics provider.
Contact Us
If you encounter difficulties locating your package, contact us for guidance from our customer support team.
Thank you for selecting us for your outdoor adventures!