Return Policy
Return Policy
Return Period: Customers can request returns within 30 days of receiving their order.
Scope: Most products are eligible for unconditional returns, except for customized items, discounted items, limited-time specials and non-returnable products as confirmed by the customer at purchase.
Return Conditions: To qualify for a return, the product must be unopened, in original condition with intact packaging, without clear signs of use, include all initially provided accessories like the invoice and warranty card. Gifts received with the purchase must also be returned.
Return Process:
Log in to your account, locate the relevant order and submit a return request.
Clearly state the reason for the return in your request.
Upon reviewing, we will furnish you with a return address and guidelines.
Securely pack and ship the item back following the provided instructions.
Postage:
Quality issues or our error warranting return (e.g., wrong item sent) will have return shipping costs covered by us.
For returns not related to product quality (e.g., personal reasons), customers are accountable for return shipping fees.
Refund Processing: After inspecting the return to ensure conformity with our conditions, refunds will be processed within 3 to 5 business days via the original payment method.
Important Notes:
Keep the delivery receipt after returning the product.
Opt for a reliable courier service and consider insurance for safe transit.
The refund processing pace depends on the returned item's condition; ensure integrity.
Contact Us: For any inquiries or assistance, please don't hesitate to reach out to us.
Your satisfaction and understanding are our priorities. Thank you!